Update your Personal profile

The information provided in the questionnaire is used by the bank to get to know you.

The collection of this information is required by law to obtain and maintain adequate knowledge of the client.

Following the entry into force of the 4th AML Directive and the Bank of Italy's implementing provisions of 30^th July 2019, the questionnaire was expanded to include new information. All banks are required to collect this to better assess customers.

Therefore, after 20^th August, to continue using your Fineco account services, you need to go to the Account management > Personal profile section and fill in the missing information.

Updating your profile is simple! If you access the Personal Area of the website with your codes after that date, you’ll see a reminder inviting you to update your personal profile immediately. Simply click “UPDATE NOW” and fill in the missing information highlighted in yellow.

- What happens if I don't update my profile?

Your access to the account and its operation will be temporarily blocked.

- Why is this necessary?

The entry into force of the Bank of Italy due diligence provision of 30^th July 2019 means all account holders of all banks must update this information.

- How do I update my profile?

From 20^th August you can update and add the new information when you log into your account's personal area. Go to the Account management > Personal profile section. After completing the short questionnaire, you can confirm the operation with the PIN.

- Who will need to update the questionnaire?

The questionnaire must be updated by all current account holders.

Which questions have been changed or added to the questionnaire?

• Business type

If you claim to be a "Pensioner”, we'll ask you to specify your last profession.

• The geographical location of the activity carried out – Main areas with which I have relations

It is necessary to specify the geographical location where you carry out your business and to indicate the main geographical areas with which you have relations, choosing between Italy, EU Country and Non-EU Country.

Please note: This question will not be posed if an individual claims to be a homemaker, student, unemployed or pensioner.

• Asset origin

The new options are Insurance compensation and Investment/lease income.

• Account use

The options are: Ordinary banking, Investments/Trading and Professional activities

• Other declarations - holdings or assignments in companies’ active specific sectors

The list of sectors has been amended in the new questionnaire. The new list includes buying gold, currency exchange, gambling/betting, health, construction, arms trade, arms industry and war trade, mining industry, waste collection and disposal, renewable energy production, cryptoassets and sectors involved in public financing/procurement

• Declaration of other public office

We ask you to let us know if you hold a position in public office. If so, we'll ask you to specify the public office held from those listed.

- I lost my access codes and devices. What can I do?

If you've lost or forgotten your PIN or website access codes, you can retrieve them by launching the wizard in the "Lost Codes” section.

- Can I update my profile using the Fineco app?

No, the profile cannot be updated via the app. You can only update your information by logging into the website finecobank.com.

To update your questionnaire for Natural Persons first access the personal area of the website. Visit “Account management > personal profile” to fill in the following information:

- Declaration of updated contact information

This is a required field. Ensure your contact information in the "My contacts" section is correct and confirm it here

- Personal and professional information

Select the type of work done and complete all the fields requested.

Please note:  If you are a pensioner, you must also indicate your last job.

The options are Employee, Self-employed, Entrepreneur, Freelancer, Executive.

- Asset origin

This is a required field. You must choose at least one option from among the following: Income from work, Inheritance, Winnings, Donations, Insurance compensation, Spouse or other family income, Investment/lease income.

- Account use

This is a required field. At least one of the following options must be selected: Ordinary banking, Investments/Trading and Professional activities

- Geographical area

The required field for persons declaring to be: Employee, Freelancer, Self-employed, Entrepreneur.

You must specify the geographical location where you work and the main geographical areas with which you have professional relations, choosing between Italy, EU Countries and Non-EU Countries.

After selecting the macro area, you must specify:

The geographical location of your work:

• If you select Italy, you must specify at least one province (max 3) where you work
• If you select the European Union (EU) or non-EU area, you must specify at least one country (max 3) where you work

Main geographical areas worked with:

• If you select Italy, you must specify at least one province and/or region (max 3) you work with.

Please note: The Region and Province fields are not linked. (Example: you can select the province of Milan and the region of Tuscany)

• If you select the European Union (EU) or non-EU area, you must specify at least one country (max 3) where you work

Please note: This section will not be viewed by individuals claiming to be a homemaker, student, unemployed or pensioner.

- Other declarations

Fields NOT required.

Tick the following statements if they are true:

• I have outstanding loans
• I have other credit cards
• I am an executive. In this case, you must also specify the name of the company, your position in it and the headquarters. By public office is meant: mayors of municipalities with a population of fewer than 15,000 inhabitants, provincial and municipal councillor, prefect commissioner, extraordinary commissioner, provincial president, consul and honorary consul, prefect, member of supervisory bodies of management, administration or control of public administration bodies, a court of appeal judge, diplomatic councillor or general/admiral/general manager of public security
• “I own shareholdings or have assignments in a company operating in one of the following sectors." The list includes buying gold, currency exchange, gambling/betting, health, construction, arms trade, arms industry and war trade, mining industry, waste collection and disposal, renewable energy production, cryptoassets and sectors involved in public financing/procurement.
• “I hold a position of public office." If so, you must specify the primary public office held by choosing from those listed. By public office is meant: mayors of municipalities with a population of fewer than 15,000 inhabitants, provincial and municipal councillor, prefect commissioner, extraordinary commissioner, provincial president, consul and honorary consul, prefect, member of supervisory bodies of management, administration or control of public administration bodies, the court of appeal judge, diplomatic councillor or general/admiral/general manager of public security.
• “I am a Politically Exposed Person (PEP)." IMPORTANT! In this case, after entering your PIN, you will be prompted on the feedback page to print and fill out the supplementary questionnaire for PEPs. 
  The completed and signed questionnaire must then be submitted in one of the following ways:

- By email to: servizioantiriciclaggio@fineco.it

- By post to: FinecoBank S.p.A – Middle Office Rete, Via Rivoluzione d’Ottobre 16 – 42123 Reggio Emilia (RE)